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An intelligent building infrastructure not only saves costs, power and the environment, but gives companies a competitive edge....
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Business can no longer rely on brand loyalty; it is no longer a consumer driver. Consumers today understand their requirements and know about the options available to them....
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Optimising networks will bring about great cost savings for the company – but it’s important to ensure acceleration is maintained on an on going basis....
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Complying to the various standards and laws affecting contact centres doesn’t have to be a bad thing....
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Over the last few years, it has become clear that South Africa is a lucrative contact centre outsourcing destination....
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It is now the consumer, not the company, that determines how interactions will be handled. In the last 10 years, the biggest change to affect the contact centre has been the shift in control from organisation to consumer with regards to how interactions a...
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The internet can be a dangerous place, and the next-generation service provider Internet Solutions takes threats to security very seriously....
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There are several things storage providers must consider when deploying the cloud....
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Lower interconnect rates have made LCR irrelevant, says IS....
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Despite its reputation as an archaic mean of communication, it appears the fax is here to stay...
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The way in which people communicate is becoming increasingly fragmented, due largely to the rise of social media and mobile technology....
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Did you know Internet Solutions (IS) has devised a strategy to provide clients with customised and optimised technology solutions?...
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WE LIVE in the age when processing power is cheaper and more potent, storage is a commodity rather than an asset, and digital communication is readily available. On the other hand, applications have become increasingly complex and more demanding....
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The enterprise service bus is commonly viewed as a single middleware software package that connects to the majority of, or all business applications within an organisation....
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There are so many choices out there today that we can no longer buy the simple item we need, no matter what that item is. When was the last time you were able to enter a store and buy a pair of jeans, just jeans, not “slim fit stonewashed low-waist” o...
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In the
previous article we lay the foundation to understanding the principles of service-oriented architecture (SOA) and how they can be implem...
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With the evolvement of computing sciences and their practical implementation, software and software
design methodologies have transitioned into a new paradigm - a paradigm where service and object orientation, re-usability and communication between...
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The notion of value-based billing is appealing, yet implementation is evasive
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Garnering information on staff’s output and time expenditure will boost service-delivery.
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Interactive Intelligence's Dave Paulding, Regional Sales Director UK, Middle East & Africa, offers three strategic tips for decision makers negotiating the looming shift to multichannel contact centres. ...
