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Focus, connect, lead

Wednesday, 18 July 2012 08:09 Written by Staff writer
Tom Scholtz
This year’s Gartner Symposium will focus on meeting the challenges of extreme information management
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Customer service faces new challenges

Wednesday, 18 July 2012 07:55 Written by Tracy Burrows
Prof Adré Schreuder
Customer satisfaction and loyalty can’t be ensured by putting a call centre in place, or receiving “smiley faces” on an appraisal form. This emerged at the Interactive Intelligence Customer Experience Forum, presented in partnership with ITWeb in Rosebank recently.
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The age of stupidity

Wednesday, 04 July 2012 06:50 Written by Patricia Pieterse
Mervyn King
Business as usual is no longer good enough
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Don’t let security hold you back

Wednesday, 04 July 2012 07:10 Written by Patricia Pieterse
Derek Wilcocks
Companies shouldn’t let their fears hamper their growth
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SA ahead on biometric uptake

Wednesday, 20 June 2012 06:25 Written by Tracy Burrows
Marius Coetzee
South Africa is ahead of many countries in terms of biometric technology uptake. This emerged at an executive briefing held for financial industry representatives in Rosebank recently.
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