Special Report

Special Report

Taking control of social media

Wednesday, 04 September 2013 06:47 Written by Admire Moyo, Cathleen O’Grady and Joanne Carew
Ryan Hogarth
“The rate of change is leaving individuals and businesses breathless,” said social business strategist Ryan Hogarth, during his keynote presentation at ITWeb’s Social Media Summit in August.
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CX – a lot more than a contact centre

Tuesday, 06 August 2013 10:37 Written by Tracy Burrows
Deon Scheepers
Customer service and contact centres are only components of overall customer experience, according to experts at the Interactive Intelligence Optimise the Customer Experience Executive Forum.
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Compliance impacts managed services

Wednesday, 21 August 2013 00:00 Written by Ilva Pieterse
Bruce von Maltitz, 1Stream
A current trend in managed services is adherence to best practices and regulations
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Risk screening – don’t get it wrong

Tuesday, 06 August 2013 10:08 Written by Tracy Burrows
Mike Healy, ISI
Careful screening, the right tools and quality data support compliance with regulations relating to politically exposed persons, sanctions lists and other risk categories.
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