Special Report

Getting social in the contact centre

Wednesday, 19 June 2013 00:00 Written by Ilva Pieterse
Deon Scheepers, Interactive Intelligence
Although still behind its international counterparts, the local contact centre industry is moving towards social media communication.
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SMEs and the local landscape

Wednesday, 05 June 2013 08:27 Written by Ilva Pieterse
Wanda Matandela, Vodacom
How can smaller South African companies deal with today’s increased financial risk climate?
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Mobility enhances productivity

Wednesday, 05 June 2013 07:10 Written by Cathleen O’Grady
Sean Wainer, Citrix
A 5% increase in mobility can equate to a 40% increase in GDP, according to Sean Wainer, Citrix Africa country manager.
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BYOD not ‘bring any device’

Wednesday, 05 June 2013 07:31 Written by Cathleen O’Grady
Paulo Ferreira, Samsung Mobile SA
Bringing any device into the enterprise is BAD, according to Paulo Ferreira, head of enterprise mobility at Samsung Mobile SA.
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Launch apps quickly, not pretty

Wednesday, 05 June 2013 07:05 Written by Cathleen O’Grady
Justin Coetzee, Go Metro
Businesses looking to create a consumer app should challenge received wisdom by rolling out before the app is pristine, according to Justin Coetzee, founder of Go Metro.
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