View Points

Viewpoints

Deon Scheepers is business development manager for Interactive Intelligence Africa.
The concept of integration in the contact centre has been widely discussed in recent years, with many companies having made great strides towards achieving a more unified environment. SMS, e-mail and Web chat are gradually being incorporated into contact centres, and now afford customers the option to have their queries dealt with via a variety of channels.
Servaas Venter is acting country manager of EMC Southern Africa. The local EMC Forum 2012 is taking place on 9 October, at Gallagher Estate, in Midrand.
Today’s data is the basis for decisions about tomorrow. Yet in many cases, data brings little or no value to the business, remaining unused in the decision-making process.
Ravi Bhat is executive for software group at IBM South Africa.
The future lies in cities. Every year, the equivalent of seven New York Cities is added to the planet. By 2050, the worldwide urban population is expected to double. This urbanisation creates massive challenges, but also real benefits for the communities that know how to make the most of this influx.
Kevin Phillips is MD of idu Software.
Life is not under our control, and risk is everpresent, but technology has provided a way of reducing the risks that threaten our businesses – such as fraud or bad debt.
Tim James is MD of sustainableIT, the distributor for 1E.
Most organisations are committed to doing business in an environmentally-friendly and sustainable way, but when it comes to reducing carbon emissions, they focus on their manufacturing or logistical departments.

More Articles...

Page 15 of 94

15