Press Releases

Wilter du Toit, CEO Virtual Mobile Technologies
The longer the native app vs HTML5 debate rumbles on, the more confusing things become for enterprises ready to dive into the mobile world but trying to decide how best to proceed.

Look to the past to see the future. That’s an adage often applied in the context of history; it is also a useful indicator of the strength of a company.
Interactive Intelligence's Dave Paulding, Regional Sales Director UK, Middle East & Africa, offers three strategic tips for decision makers negotiating the looming shift to multichannel contact centres.
According to Ebrahim Dinat, sales and marketing director at Ocular Technologies, delivering relevant and timely performance measurements has been an ongoing challenge for contact centre managers. Analytics, he warns, is not enough and contact centres need tools that drive action, instead of just reporting on results.

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