Press Releases

HTML5 no mobile holy grail

Tuesday, 24 January 2012 12:17 Written by Wilter du Toit

Wilter du Toit, CEO Virtual Mobile Technologies
The longer the native app vs HTML5 debate rumbles on, the more confusing things become for enterprises ready to dive into the mobile world but trying to decide how best to proceed.

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Business Connexion: Strong past, challenging yet promising future!

Wednesday, 13 April 2011 09:56 Written by Business Connexion
Look to the past to see the future. That’s an adage often applied in the context of history; it is also a useful indicator of the strength of a company.
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Thought leadership IT & corporate governance

Wednesday, 17 November 2010 00:00 Written by Mike Roos
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Get ready for the multichannel contact centre

Tuesday, 29 March 2011 08:35 Written by Dave Paulding
Interactive Intelligence's Dave Paulding, Regional Sales Director UK, Middle East & Africa, offers three strategic tips for decision makers negotiating the looming shift to multichannel contact centres.
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Performance management: driving action, not just reports

Wednesday, 03 November 2010 00:00 Written by Debbie Sielemann
According to Ebrahim Dinat, sales and marketing director at Ocular Technologies, delivering relevant and timely performance measurements has been an ongoing challenge for contact centre managers. Analytics, he warns, is not enough and contact centres need tools that drive action, instead of just reporting on results.
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