View Points

Viewpoints

Online self-service revolutionises banking

Tuesday, 01 November 2011 10:02 Written by Kevin Meltzer
About the author: Kevin Meltzer is co-founder of Consology.Banks have long understood that their branch infrastructure and call centres represented a massive cost, and that they had the opportunity to save significant amounts of money by getting customers to help themselves. Banks also offer a product that is mostly informational (or virtual).
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SMEs connect with mobile hotspots

Wednesday, 19 October 2011 00:00 Written by Ross Griffiths
Ross Griffiths is product manager at Nology.
Keeping with the growing trend of mobility is vital for small and medium enterprises (SMEs) to remain competitive and productive. As such, they face the challenge of creating an affordable ‘always on’ Internet and e-mail infrastructure that is also available to people working outside of the office.
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A waste of time

Friday, 14 October 2011 15:15 Written by Tim James
Waste is endemic within ICT, and as a business unit, it stands to reason that it is one of the most inefficiently run and wasteful operations within an organisation. In fact, analysts estimate as much as $1.8 trillion per annum is wasted around the globe through inefficiencies within the IT department.
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Technology essential in climate wars

Wednesday, 05 October 2011 00:00 Written by Tony Frost
About the author: Tony Frost is CEO of Sirocco Strategy Management.
Almost every day there is something new to consider, something to think about and something that is supposed to make our lives simpler, easier, faster.
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Contact centre consolidation

Wednesday, 07 September 2011 00:00 Written by Karl Reed
Karl Reed is sales and marketing director at Elingo.Tracking and reporting on contact centre agent productivity is often a stressful juggling act between various technologies and reporting systems.
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