View Points

Viewpoints

More choice for cellphone banking

Wednesday, 07 December 2011 11:13 Written by Arno du Toit
About the author: Arno du Toit is CCO of Virtual Mobile Technologies.
South Africa has one of the most established mobile banking environments in the world, yet most banks still offer a one-size-fits-all approach to cellphone banking.
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Why the paperless society remains a myth

Tuesday, 22 November 2011 17:39 Written by Gianmarco Lorenzi
About the author: Gianmarco Lorenzi is MD of Cleardata, a group company of Metrofile Holdings
Since the introduction of the personal computer in the early 1970s, many predicted that paper would soon become obsolete, as electronic devices became the chosen medium for all communications and transactions.
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Bye-bye contact centre

Tuesday, 22 November 2011 17:37 Written by Siva Pather
About the author: Siva Pather is Dimension Data’s national GM, Customer Interactive Solutions, Middle East & Africa
Traditional contact centres are set to be replaced by customer management centres, as more organisations focus on expanding contact services beyond telephony and e-mail offerings.
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Battle for supremacy enters the cloud

Wednesday, 09 November 2011 05:48 Written by Lizelle Christison
Lizelle Christison is the manager for the upcoming IP EXPO.
Any business that isn’t sold on the value proposition that cloud computing offers, need only look to Silicon Valley to see what a pivotal role this technology is playing in the industry.
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Advancing technology a mixed blessing for customer care?

Wednesday, 09 November 2011 05:46 Written by Fokion Natsis
Fokion Natsis is the territory manager – Africa for Interactive Intelligence.
Customer care is constantly reinventing itself as a result of advances in technology. IVR trees and directed dialogue applications are becoming increasingly popular, but in some cases, are doing far more harm than good to corporate brand reputation.
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