Evolution Series

While 2009 saw a 36% uptake by business in the UK and US, 2010 saw that figure climb to a majority. What has prompted business to embrace cloud services?
It may be relatively early days for cloud computing, but this rapidly evolving technology is already changing the face of business and personal computing. And the need is clear: organisations are facing  a data explosion of gargantuan proportions, and cloud computing offers a solution.
Over the last few years, it has become clear that South Africa is a lucrative contact centre outsourcing destination.
Complying to the various standards and laws affecting contact centres doesn’t have to be a bad thing.
It is now the consumer, not the company, that determines how interactions will be handled. In the last 10 years, the biggest change to affect the contact centre has been the shift in control from organisation to consumer with regards to how interactions are handled, explains Siva Pather, General Manager for Dimension Data Customer Interactive Solutions.

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