Evolution Series

Cloud inches into majority uptake

Thursday, 22 September 2011 13:35
While 2009 saw a 36% uptake by business in the UK and US, 2010 saw that figure climb to a majority. What has prompted business to embrace cloud services?
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The Evolving Cloud

Thursday, 22 September 2011 13:22
It may be relatively early days for cloud computing, but this rapidly evolving technology is already changing the face of business and personal computing. And the need is clear: organisations are facing  a data explosion of gargantuan proportions, and cloud computing offers a solution.
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Dimension Data pioneers contact centre outsourcing

Friday, 08 April 2011 10:46
Over the last few years, it has become clear that South Africa is a lucrative contact centre outsourcing destination.
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Contact centre governance a positive move

Friday, 08 April 2011 10:50
Complying to the various standards and laws affecting contact centres doesn’t have to be a bad thing.
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Increased customer control changes contact centre industry

Friday, 08 April 2011 10:33
It is now the consumer, not the company, that determines how interactions will be handled. In the last 10 years, the biggest change to affect the contact centre has been the shift in control from organisation to consumer with regards to how interactions are handled, explains Siva Pather, General Manager for Dimension Data Customer Interactive Solutions.
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