Wednesday, 18 June 2014 00:00
Written by Illva Pieterse

Unified Communications (UC) has become a growing market all around the world, including SA. Emerging trends in the industry include cloud-based unified communications (UCaaS), bring-your-own-
device (BYOD), VOIP, WebRTC, call centre technology, and UC’s so-called next evolutionary progression, Communications Enabled Business Processes (CEBP).