View Points

Viewpoints

Data management and cleansing – not about the data

Wednesday, 18 July 2012 00:00 Written by Gary Allemann
Gary Allemann
I meet with many IT teams that are trying to establish a data quality culture within their organisations. In most cases they express a common concern: “The business people aren’t interested in solving data problems! We don’t get buy in from senior management for data governance!”
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Fighting brand bigotry

Wednesday, 18 July 2012 00:00 Written by Rick Parry
Rick Parry
There is an unspoken threat facing South African development houses today: brand bigotry. Despite being in a massive economic slump, companies are still making poor software buying decisions because they cling to the perception that if something is local, it must be inferior. Tenders for large-scale enterprise systems are still being won by large global players, while local talent is passed over.
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Better service starts with better management

Wednesday, 04 July 2012 00:00 Written by Ian Goss-Ross
Ian Goss-Ross is CEO at Elingo
Business competitiveness leans on better customer service and better customer service starts with better contact centre staff management.
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What cloud will mean for offshoring to Africa

Wednesday, 04 July 2012 00:00 Written by Jed Hewson
Jed Hewson is MD of 1Stream
“Offshoring” business processes to foreign countries does not carry the same negative connotations that it did before. The BPO boom in India can be attributed to cheap labour costs and the country’s pool of skilled, English-speaking professionals – both factors that can be found in abundance in South Africa. And considering, from an economic viewpoint, that the call centres outsourced to India alone has created 800 000 jobs, we should make a point of competing for a spot in that market.
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The power of choice

Wednesday, 06 June 2012 00:00 Written by Graeme O’Driscoll
Graeme O’Driscoll
The rise of “consumerism” has changed the world. People are no longer satisfied with simply accepting vanilla market offerings – they want choice.
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