View Points

Viewpoints

Defining the ICT industry of the future

Wednesday, 04 September 2013 00:00 Written by Musa Phungula
Musa Phungula, TechTeleData
There is no question that our industry is hampered by a skills shortage in the deep ICT skills set that drives innovation and makes what most think is impossible, possible. But I am an optimist and believe that with a little bit of passion, time investment, and willingness to engage with our young people, we can turn our industry around. It won’t happen overnight, but it is also never too late to start.
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SME heads in the sand over software licensing

Wednesday, 21 August 2013 00:00 Written by Marius Haman
Marius Haman, BSA
South Africa’s small and medium enterprises (SMEs) still have their collective head in the sand when it comes to the implications of software piracy.
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Excelling at mobile customer service

Wednesday, 21 August 2013 00:00 Written by Deon Scheepers
Deon Scheepers, Interactive Intelligence
In the contact centre, the key to excelling at customer service is to integrate all customer touch points. When the customer calls, agents have access to all information regarding that customer and what they’ve been through, allowing the agent to help resolve the issue quickly, and the customer is spared from having to repeat the same information over and over again.
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Getting a better deal on cloud computing

Tuesday, 06 August 2013 00:00 Written by Grant Vine
Grant Vine, Cybervine IT Solutions
True cloud services are a lot more user-friendly and cost-effective than remote hosted services, but not everyone is getting true cloud.
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Cloud aware application delivery – unleash your applications

Tuesday, 06 August 2013 00:00 Written by Brent Lees
Brent Lees, Riverbed Technology
The evolution of cloud architectures and their ability to deliver a greater level of efficiency and flexibility has been a hot topic recently.
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